---
title: Rewards and redeeming
description: Answers to common questions about creating rewards, reward types, redeeming on-site rewards, vouchers, birthday rewards and partner rewards.
---
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# Rewards and redeeming
## FREQUENTLY ASKED QUESTIONS ABOUT CREATING, CLAIMING AND REDEEMING REWARDS.
### How do I create or change a reward?
Go to Program \> My Rewards \> Create reward. You can edit or delete existing rewards there too.
Read more: [Creating a reward](https://welcome.authic.io/en/knowledge-base/creating-a-reward?hsLang=en)
### Which types of rewards are there?
There are five types:
1. **On-site rewards:** redeemed at your location. Staff confirm them by scanning the member's QR code or with a swipe.
2. **Manual fulfilment:** you get an email when a member claims the reward, and you arrange delivery with them.
3. **Birthday rewards:** members can claim them around their birthday. There are two options: an on-site reward or a voucher.
4. **Vouchers:** a discount code for your booking or POS system. Set the points to 0 and a voucher becomes a gift.
5. **On-site gifts:** free rewards, so members don't spend any points on them. Redeemed at your location.
Read more: [What are rewards and the types of rewards](https://welcome.authic.io/en/knowledge-base/types-of-rewards?hsLang=en)
### How many rewards should we start with?
At least seven. Mix rewards that new members can claim quickly with pricier ones your regulars can save up for.
Read more: [Reward inspiration](https://welcome.authic.io/en/knowledge-base/reward-inspiration?hsLang=en)
### How do staff redeem an on-site reward?
It depends on the setup you've agreed with your Customer Success Manager. On-site rewards are redeemed either with a QR code or with a swipe.
**With a QR code**
1. The member opens the reward in the app and taps Claim. Their personal QR code appears.
2. Your staff member opens the app and logs in with your dashboard login details.
3. They go to the admin panel, tap Scan and scan the member's QR code.
The reward is redeemed straight away; there's no extra confirm step. Watch how it works in this [short video](https://youtube.com/shorts/tz2FXkX9QCA).
**With a swipe**
After tapping Claim, the member sees a message that the reward is being redeemed, with a swipe button. The member goes to a staff member, who checks the reward and swipes to confirm. Staff don't need a login for this. Members can also swipe themselves, so this works on trust. It suits lower-value rewards, or when staff don't have the admin login at hand.
You can see which method you use under App settings \> Earning rules, under Reward redemption method. Want to switch? Contact your Customer Success Manager.
Read more: [On-site rewards: claiming and redeeming](https://welcome.authic.io/en/knowledge-base/on-site-rewards-redeeming?hsLang=en)
### We don't always have staff available. Which reward type should we use?
Choose a reward type that doesn't need staff at your location:
- **Vouchers:** the member claims the reward in the app and gets a discount code to use in your booking or POS system. Everything happens automatically.
- **Manual fulfilment:** the member claims the reward in the app, you get an email, and you arrange with the member how they'll receive it.
Read more: [What are rewards and the types of rewards](https://welcome.authic.io/en/knowledge-base/types-of-rewards?hsLang=en)
### How do I set up voucher codes as a reward?
Go to Program \> My Rewards \> Create reward \> Voucher. Choose one multi-use code that's the same for everyone, or upload a CSV file with unique codes; each claim then gets its own code automatically.
Read more: [Birthday rewards, gifts and vouchers](https://welcome.authic.io/en/knowledge-base/birthday-rewards-gifts-vouchers?hsLang=en)
### Will I be alerted when unique voucher codes run low?
No, there's no automatic alert yet. Members see how many codes are left once fewer than 20 remain. When all codes are used, the reward disappears from the app and shows as "Out of stock" in your dashboard. Keep an eye on it and upload new codes in time.
Read more: [Birthday rewards, gifts and vouchers](https://welcome.authic.io/en/knowledge-base/birthday-rewards-gifts-vouchers?hsLang=en)
### How do birthday rewards work?
Members enter their date of birth when they sign up in the app. That's how we know when their birthday is, and they then automatically get a reward around it, without spending points. It's also a nice extra to mention when you ask customers to sign up. You choose how long they can claim it: up to 7 days after their birthday, on the day itself or in the same month. A birthday reward can be an on-site reward, which staff confirm at your location, or a voucher with a discount code for your booking or POS system.
Read more: [Birthday rewards, gifts and vouchers](https://welcome.authic.io/en/knowledge-base/birthday-rewards-gifts-vouchers?hsLang=en)
### Can we offer a free gift for our launch?
Yes, with a gift reward. For example, the first 50 members to open the loyalty programme get a free drink. You can limit a gift by stock, by time period or both. Once it runs out or the period ends, it disappears from the app.
Read more: [Birthday rewards, gifts and vouchers](https://welcome.authic.io/en/knowledge-base/birthday-rewards-gifts-vouchers?hsLang=en)
### How do partner rewards work, and can the partner see which customers came through us?
Partner rewards are rewards from another business that members can claim with their points, for example a discount at a sports brand or a nearby restaurant. There are two kinds:
- **Rewards from Authic's partner network:** these are already on the platform. Switch on the ones that suit your members in the dashboard and set how many points they cost. They add variety without costing you anything, because the partner provides the reward instead of you.
- **Your own partners:** businesses you work with yourself, for example a restaurant, a physio or a local shop. Adding your own partners is only included in some packages; contact your Customer Success Manager to switch it on.
**How a member redeems a partner reward**
The member taps Claim and gets a code in the app. They use it on the partner's website, or show it to the partner's staff in store. The partner can provide one multi-use code or a CSV of unique codes.
**Can the partner see which customers came through you?**
Yes, if the codes are recognisable. Ask the partner to give the codes a prefix, for example your club or salon name, so they can tell which redemptions came through your loyalty programme.
**Can we earn money with our own partner rewards?**
Yes. Because the partner can count exactly how many customers you send them, you can agree a fee with the partner for every redeemed code, a kickback. That way partner rewards don't just cost you nothing: they can bring in extra income, while your members get more to choose from. You make that agreement directly with the partner.
Read more: [Partner rewards](https://welcome.authic.io/en/knowledge-base/partner-rewards?hsLang=en)
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