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On-site rewards: claiming and redeeming

Members redeem an on-site reward right there at your location. Here's how claiming works:

  1. The member has enough points and opens the reward in the app.
  2. The member taps Claim.
  3. A staff member then confirms the redemption, either with a QR code or a swipe. Authic sets up which method you use. You can see it under App settings > Earning rules, under Reward redemption method. Want to switch? Get in touch with our team or your Customer Success Manager and we'll change it for you.

An on-site reward with the Claim button in the preview

Method How it works Best when
QR code After claiming, a QR code appears. The member shows it to a staff member, who scans it with the scan feature in the app while logged in with the admin details. The reward is then redeemed. There's always staff around with the admin login on a phone or iPad
Swipe After claiming, the member sees a message that the reward is being redeemed, with a swipe button (like the one you use to turn off an iPhone). The member goes to a staff member, who swipes to confirm. Members can also swipe themselves; that works on trust. Staff don't have admin access, or the reward is low in value

Watch the explainer video on earning and redeeming points to see how the QR code method works.

Often no staff around? Go for swipe, or turn the reward into a manual fulfilment reward. You can also choose not to offer on-site rewards at all.

How your staff redeem a reward

With a QR code

  1. Open the app and log in with the admin details.
  2. Tap scan and choose Redeem Reward.
  3. Scan the member's QR code. You'll now see the member's account and rewards.
  4. Select the reward the member wants to redeem.
  5. Double-check you've picked the right reward and tap Confirm.
  6. Done. The member's points balance updates automatically and the reward is redeemed. A redeemed reward can't be undone.

With a swipe

  1. The member opens the app on their own phone and shows the claimed reward.
  2. The staff member checks the reward matches what they're handing over and swipes to redeem.
  3. The staff member hands over the reward. It's now redeemed and can't be used again.

Swipe doesn't require staff to have their own device, which makes it handy at busy times.

Do you have a PWA?

Is your loyalty programme a PWA (built into an existing app)? Then log in to the web version of the app with the admin details. From there, go to the admin panel, where you can redeem rewards.

You can also watch the explainer video on redeeming rewards.