---
title: Notifications and communication
description: Answers to common questions about push notifications, automated notifications, blog posts and Spotlight.
---
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# Notifications and communication
## FREQUENTLY ASKED QUESTIONS ABOUT PUSH NOTIFICATIONS, EMAILS, BLOG POSTS AND SPOTLIGHT.
### How do I send a push notification to members?
Go to Program \> Manual notifications. Choose who gets it (all members, a group, tiers, locations, a segment or individual members), enter a title of up to 30 characters and a message of up to 154 characters, and click Send notification. Push notifications are only available with your own app. If the loyalty programme is part of an app you already have, you can't send push notifications through Authic.
Read more: [Manual notifications](https://welcome.authic.io/en/knowledge-base/manual-notifications?hsLang=en)
### Why didn't some members receive my notification?
Push notifications only reach members who have them switched on for the app, and they're only available with your own app, not when the loyalty programme is part of an app you already have. Emails only reach members who have opted in to email.
Read more: [Manual notifications](https://welcome.authic.io/en/knowledge-base/manual-notifications?hsLang=en)
### Which notifications are sent automatically?
Under Program \> Automated notifications, you'll find notifications for moments like a new reward, a reward becoming available, a tier upgrade, an inactive member, a birthday and points about to expire. For each one, choose whether it's sent as a push notification, an email or both.
Read more: [Automated notifications](https://welcome.authic.io/en/knowledge-base/automated-notifications?hsLang=en)
### Can I change the text of automated notifications?
No. These are standard messages; you can't edit the text or preview it. You only decide whether a notification is on and through which channel.
Read more: [Automated notifications](https://welcome.authic.io/en/knowledge-base/automated-notifications?hsLang=en)
### Do members get a notification when I publish a blog post?
Yes, if you choose to and you have your own app. When you publish a blog post, you're asked whether you want to send a push notification with it, and you can adjust its text. The post itself appears in the app's blog section either way. Want it to stand out even more? Add a Spotlight card on the home screen that links to the post.
Read more: [Blog](https://welcome.authic.io/en/knowledge-base/blog?hsLang=en)
### What's the best way to share a monthly schedule of events?
We recommend a blog post listing that month's events. Then make sure members see it: send a push notification when you publish it, and add a Spotlight card on the app's home screen that links to the post.
Read more: [Blog](https://welcome.authic.io/en/knowledge-base/blog?hsLang=en) and [Spotlight](https://welcome.authic.io/en/knowledge-base/spotlight?hsLang=en)
### How can we make our promotions stand out in the app?
Use Spotlight. Spotlights are cards on the app's home screen, the first thing members see when they open the app. Each card links to a page in the app: tapping it takes the member straight there. For example:
- a challenge, such as your Google review challenge;
- a blog post, such as this month's events;
- a membership you want to promote.
You can highlight up to three active promotions at a time. The promo campaign section only shows while a promotion is active.
Read more: [Spotlight](https://welcome.authic.io/en/knowledge-base/spotlight?hsLang=en)
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