---
title: Getting started and go-live
description: Answers to common questions about the kick-off, setting up your loyalty programme and going live with Authic.
---
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1. [Authic Knowledge Base](https://welcome.authic.io/en/knowledge-base?hsLang=en)
2. [FAQ](https://welcome.authic.io/en/knowledge-base/faq?hsLang=en)
# Getting started and go-live
## FREQUENTLY ASKED QUESTIONS ABOUT YOUR KICK-OFF, SETUP AND LAUNCH.
### How long does it take before our app is live?
Most clients go live within 2 to 3 weeks of their kick-off. How quickly depends mainly on you, because you set up your loyalty programme yourself in the dashboard, and on whether you launch your own app or a loyalty programme in your existing app. With your own app, we submit it to the App Store and Google Play once your setup is complete; approval takes about a week. With a loyalty programme in your existing app, there's no app store approval: we deliver it to the party that manages your existing app, and the timing then depends on when they build it in.
Read more: [Your onboarding timeline](https://welcome.authic.io/en/knowledge-base/onboarding-timeline?hsLang=en)
### What happens after the kick-off?
You'll receive an email with everything we discussed, your action points and instructions. You then set up your loyalty programme in the dashboard and let your Customer Success Manager know once you're done. If you're getting your own app, we then submit it to the App Store and Google Play. If the loyalty programme goes into an app you already have, we send it to whoever manages that app, so they can add it.
Read more: [Your onboarding timeline](https://welcome.authic.io/en/knowledge-base/onboarding-timeline?hsLang=en)
### What needs to be ready before we go live?
It depends on your setup: whether you get your own app or add the loyalty programme to an app you already have, and which features you use.
**Everyone needs:**
- Your booking system's API credentials shared with us, if you have an integration
- At least 7 rewards
- A couple of challenges
- Your tiers, card design and tier benefits reviewed
- Your FAQs updated
**With your own app, you also need:**
- An Apple Developer account and a Google Play Developer account, if you launch under your own name. Start with this, as approval can take a while.
- Your legal documents, such as your Terms of Service and Privacy Policy
**With paid memberships or prepaid cards, you also need:**
- Stripe Connect
Your go-live checklist lists everything, with a link to how to set up each part.
Read more: [Go-live checklist](https://welcome.authic.io/en/knowledge-base/go-live-checklist?hsLang=en)
### Own app: can we launch it under our own name?
Yes. Create an Apple Developer account and a Google Play developer account and add developer@authic.io to your team. Do this early, as approval for new accounts can take a while. So your launch isn't delayed, we first launch your app under Authic's name and transfer it to you once your accounts are approved. You’ll find all the steps in [Publishing your app under your own name](https://welcome.authic.io/en/knowledge-base/publishing-your-app-guide?hsLang=en).
### What do we get to promote the app?
A QR poster template for your location, which we email to you before launch. You'll also find your QR code under Marketing in your dashboard. With your own app, it's one QR code for everyone: members with an Apple device go straight to your app in the App Store, everyone else to Google Play. You also get your app's download links. With a loyalty programme in an app you already have, it takes members straight to the loyalty section in that app.
Read more: [Promoting your app](https://welcome.authic.io/en/knowledge-base/promoting-your-app?hsLang=en) and [Marketing materials](https://welcome.authic.io/en/knowledge-base/marketing-materials?hsLang=en)
### Who manages the loyalty programme after onboarding, us or Authic?
You manage it yourself, for example adding and editing rewards and challenges. Your Customer Success Manager is there for any questions or help setting things up.
- [Onboarding guide](https://welcome.authic.io/en/knowledge-base/onboarding-guide?hsLang=en)
- [Product guide](https://welcome.authic.io/en/knowledge-base/product-guide?hsLang=en#main-content)
- [App settings](https://welcome.authic.io/en/knowledge-base/product-guide?hsLang=en#app-settings)
- [Rewards](https://welcome.authic.io/en/knowledge-base/product-guide?hsLang=en#rewards)
- [Engagement and features](https://welcome.authic.io/en/knowledge-base/product-guide?hsLang=en#engagement-and-features)
- [Communication](https://welcome.authic.io/en/knowledge-base/product-guide?hsLang=en#communication)
- [Analytics](https://welcome.authic.io/en/knowledge-base/product-guide?hsLang=en#analytics)
- [Marketing](https://welcome.authic.io/en/knowledge-base/product-guide?hsLang=en#marketing)
- [Settings](https://welcome.authic.io/en/knowledge-base/product-guide?hsLang=en#settings)
- [CRM Campaigns](https://welcome.authic.io/en/knowledge-base/product-guide?hsLang=en#crm-campaigns)
- [Contacts](https://welcome.authic.io/en/knowledge-base/product-guide?hsLang=en#contacts)
- [Inspiration guide](https://welcome.authic.io/en/knowledge-base/inspiration-guide?hsLang=en)
- [Partner integrations](https://welcome.authic.io/en/knowledge-base/partner-integrations?hsLang=en)
- [FAQ](https://welcome.authic.io/en/knowledge-base/faq?hsLang=en)
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