---
title: Connecting your systems
description: Answers to common questions about connecting your booking system, matching email addresses and running the loyalty programme in your own app.
---
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# Connecting your systems
## FREQUENTLY ASKED QUESTIONS ABOUT CONNECTING YOUR BOOKING SYSTEM AND YOUR OWN APP.
### Why do members need the same email address in the app and in our booking system?
That's how we link a member's bookings or visits to their loyalty account. If the addresses differ, no points are awarded automatically.
Read more: [Integrations and earning rules](https://welcome.authic.io/en/knowledge-base/integrations-earning-rules?hsLang=en)
### Can members cancel a booking in the app?
No. Bookings, cancellations and refunds are handled in your booking system, under its own cancellation terms. Points are only awarded for completed bookings.
### What if our booking system has no integration?
You can still award points manually: in the app at the counter or in your dashboard. See "How do we award points manually?" under Managing members and your team.
Read more: [Manual points](https://welcome.authic.io/en/knowledge-base/manual-points?hsLang=en)
### We have our own app. Can Authic's loyalty programme run inside it?
Yes. We create a loyalty integration and deliver it to the party that manages your app, so they can build it in. The technical guides are under [Partner integrations](https://welcome.authic.io/en/knowledge-base/pwa-integration?hsLang=en) in the knowledge hub.
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