Challenges and bonus points
FREQUENTLY ASKED QUESTIONS ABOUT CHALLENGES AND BONUS POINTS.
How do I create a challenge?
Go to Program > Challenges, create a new challenge and choose the type, for example Instagram, TikTok, stamp cards, referrals or reviews. Then set how many points members get for completing it. Can't find the challenge you're looking for? Click Suggest challenge.
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Do points from challenges count towards tiers?
No. Challenges give reward points, which members can use to claim rewards. They don't count towards tiers.
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How does the Instagram follow challenge work?
The app automatically tracks the last 100 people who followed your account, so there's nothing to connect. Someone who already followed you before would need to unfollow and follow again to complete the challenge.
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Can members like or comment on any post of their choice?
Not yet. A challenge is always linked to one specific post. You can update the link to the post you want attention on, or create several challenges, one per post.
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Can we set up a challenge like "book 5 times this month"?
Yes, with a stamp card. Members earn a stamp for every qualifying visit or referral and get the points automatically once the card is full. You can set a period and several levels.
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How do I set up a Google review challenge?
Create a Google review challenge and add your review link. You'll find the link in your Google Business Profile under Ask for reviews. If you have several locations, each location has its own link.
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How do bonus points work?
Bonus points give members extra points on top of what they normally earn, on the days, times or periods you choose. For example, double points on weekday mornings to fill quiet hours. Go to Program > Bonus points and click Create New Rule. Choose a multiplier or a fixed number of extra points.
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What if a member's tier and a bonus rule both have a multiplier?
A member never gets two multipliers at once. The bonus rule's priority decides: on priority 1 the bonus rule wins, on priority 2 the tier wins. Want a promotion to apply to everyone, including higher tiers? Set the bonus rule to priority 1.
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Can a bonus rule apply to only some members?
Yes. Under Audience, choose a tier, membership or segment. Leave it blank and the rule applies to everyone.
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